Head of Enterprise Delivery & Resource Management

JOB SUMMARY / INTRODUCTION

To ensures people excellence, standards, and maturity across the chapter while enabling high performing team to deliver strategic outcomes. The Chapter Lead balances people leadership, capability development, and governance, without owning day today delivery. Govern and monitor multiple programs/projects ensuring it is delivered on time and within budget with full adoption of Governance & delivery frameworks, controls and processes. Work directly with all functions of the office (Value Management, Integration & Governance), CPMO Delivery Teams (Tech/Non-Tech) and Business to ensure programs/projects have what they need for execution. Leverage all tools, resources, and processes to ensure they can be delivered on time and within budget.

KEY RESPONSIBILITIES

1. People & Capability Leadership

• Lead, coach, and develop members to build strong professional capabilities.
• Own skills development, mentoring, and succession planning within the team.
• Foster a strong culture of learning, accountability, and continuous improvement.

2. Strategic Alignment & Governance

• Align team capabilities with enterprise strategy, roadmap, and regulatory requirements.
• Partner with project managers to ensure the right skills are deployed to the right initiatives.
• Support risk management, compliance, and audit requirements within the team domain.
• Accountable for adherence of programs/projects to the Banks governance including processes, reporting and governance committees.
• Ensure CPMO standards and controls on programs/projects are followed including progress against plan, budget, vendor costs, RAID (risks, issues, assumptions & dependencies).
• Work closely with project managers to resolve issues and handle escalations.

Proposes best practices on how to ensure efficient management principles, processes, tools, and templates and continuously maintained.

3. Demand & Capacity Management

• Provide visibility into team capacity, skills mix, and constraints and future capacity planning.

Optimize resource utilization across initiatives while maintaining quality and sustainability.