Food & Drinks Supervisor - Bull & Bear at Waldorf Astoria Dubai International Financial Centre

A Food & Drinks Supervisor at Waldorf Astoria Dubai International Financial Centre contributes to the hotel's reputation for outstanding hospitality by upholding the refined service standards and personalised approach expected of a Forbes Five-Star luxury hotel, with a particular focus on the distinctive dining experience at Bull & Bear.

What will I be doing?

As a Food & Drinks Supervisor, the primary purpose of this role is to oversee the day-to-day operations of Bull & Bear Lunch and Dinner service, ensuring smooth service delivery, effective team performance and a consistently exceptional dining experience. Specifically, you will be responsible for:

1. Exceptional Customer Experiences

• Take ownership of service delivery in your section, anticipating customers’ needs and ensuring service sequences are followed consistently and efficiently to provide exceptional customer experiences.
• Maintain detailed knowledge of menus and daily specials to advise customers on dishes, ingredients, portion sizes and beverage options.
• Ensure that food allergies and dietary requirements are treated with absolute seriousness by all Team Members.
• Contribute to achieving restaurant revenue targets through upselling.
• Communicate effectively with the culinary and bar teams to ensure all orders are correct, well-presented and delivered on time.
• Carry out customer satisfaction checks and take prompt action to improve service and resolve complaints, supporting your team where needed.
• Uphold Forbes Five-Star service expectations, ensuring every guest interaction reflects the hotel's commitment to personalised, attentive and seamless service, particularly within the distinctive dining environment of Bull & Bear.

2. Great Working Environment

• Support, train and develop your team, creating an inclusive environment where all Team Members can thrive.
• Deliver informative and motivational shift briefings, sharing relevant updates and feedback.
• Assign daily tasks, ensuring each Team Member understands their responsibilities, and supervise performance throughout the shift.

3. Day-To-Day Essentials

• Ensure that you and your team strictly comply with all regulations and standards, including health, safety and hygiene requirements.