Team Leader – Warehouse Operations | 1-Year Fixed-Term Contract
Job Purpose
To support Warehouse Supervisor/Store Keeper in the Ecom Outbound operations, by managing the trouble shooting activities related to pick, pack and dispatch operations and to ensure customer order fulfilment within agreed SLA
- Manage and resolve the inventory related discrepancies identified from the customer orders
- Liaise with warehouse inventory team to get resolution for inventory discrepancies
- Report customer order related issues in Sales Force application for timely resolution and for future reference
- Ensure order picking and packing flow in line with warehouse order handover SLA
- Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request
- Assist in BOL creation and communications related to Brick and Mortar transfers
- Guide and motivate subordinates to enhance performance and produce quality work
- Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues. Ensure self and team conduct tasks in a safe manner in line with HSE processes defined by the company.
- Implement excellent housekeeping standards within the area of operations
Years of Experience
- 2-3 years relevant experience
Knowledge and Skills
- Good Knowledge in Ecom outbound operations gained through formal training or work experience
- Basic MS office knowledge and written communication
- Working knowledge in Warehouse management system
