Restaurant Manager – Italian Restaurant - Italian National

Company Description

Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary architecture combined with elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest rooms and suites, a variety of award-winning dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools, and fitness facilities. It caters to business travelers, leisure guests, and large-scale corporate and social events. Fairmont Bab Al Bahr upholds international luxury standards while embracing the rich culture and heritage of the United Arab Emirates. The hotel is committed to excellence, innovation, sustainability, and delivering memorable experiences for both guests and colleagues.

Job Description

• Oversee the daily operation of the Italian restaurant, ensuring smooth and efficient service.
• Maintain Fairmont luxury service standards at all times.
• Conduct daily briefings with the restaurant team.
• Monitor restaurant appearance, cleanliness, and ambiance.
• Ensure all opening and closing procedures are completed accurately.
• Coordinate with the kitchen team to ensure timely and high-quality food service.
• Supervise reservations, seating arrangements, and guest flow.

• Deliver exceptional and personalized guest service.
• Welcome and engage with guests during service.
• Handle guest complaints promptly and professionally.
• Build strong guest relationships and encourage repeat business.
• Ensure all guest feedback is followed up and appropriate corrective actions are implemented.
• Promote Fairmont's "Turning Moments into Special Memories" philosophy.
• Recruit, train, coach, and develop restaurant colleagues.
• Conduct performance evaluations and provide continuous feedback.
• Prepare staff schedules based on business demand.
• Ensure compliance with grooming, hygiene, and uniform standards.
• Foster teamwork, employee engagement, and a positive working environment.
• Conduct daily training sessions to improve product knowledge and service standards.
• Achieve departmental revenue and profitability targets.
• Monitor daily sales performance.