Guest Service Agent

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

We are seeking a professional and customer-focused Guest Service Agent to join our dynamic front office team in Novotel Dubai Al Barsha. In this role, you will be the face of our organization, delivering exceptional service to every guest while maintaining the highest standards of hospitality. As a Guest Service Agent, you will be responsible for creating memorable experiences through warm welcomes, efficient check-in and check-out procedures, and thoughtful problem-solving. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in ensuring that every visitor enjoys their stay and leaves with a positive impression of our establishment.

• Greet and welcome all guests with a warm, professional demeanor, personally escorting them and offering directions rather than simply pointing the way
• Execute seamless check-in and check-out procedures while maintaining accuracy and adhering to hotel standards and protocols
• Address guest inquiries promptly and professionally, providing comprehensive information about hotel facilities, services, and local attractions
• Manage guest complaints with empathy and professionalism, working toward swift resolutions while ensuring guest satisfaction and documenting all interactions
• Monitor and manage room status, blocking rooms according to guest requests and needs as advised by the Front Office Supervisor
• Maintain strict confidentiality regarding guest information and respect guest privacy at all times
• Operate the Opera management system and related front office equipment with proficiency and accuracy