Rooms Intern

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Assist the Front Office team with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries, requests, and general hotel information.
• Learn hotel reservation procedures and room allocation processes.
• Assist the Housekeeping team in maintaining cleanliness and presentation standards.
• Learn room inspection procedures and hotel cleanliness standards.
• Support coordination between Housekeeping and Front Office regarding room status.
• Assist with monitoring room amenities, linen, and guest supplies.
• Support the team in delivering excellent guest experiences.
• Assist in identifying and responding to guest needs under supervision.
• Learn the importance of guest satisfaction, service recovery, and professional communication.
• Participate in departmental briefings and operational training sessions.

Qualifications

• Currently pursuing or recently completed a diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Strong verbal and written communication skills in English.
• Genuine interest in hotel operations and guest services.
• Positive attitude and willingness to learn.
• Good interpersonal, organizational, and teamwork skills.
• Professional appearance and adherence to grooming standards.
• Ability to work in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays as required.
• Basic computer skills and familiarity with Microsoft Office applications.