About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdale's, Harvey Nichols and Armani, to name just a few!
Job Purpose
To provide an exceptional customer experience in a professional and efficient manner to all guests.
Functional Roles and Responsibilities
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
- Take and process customer’s orders in an accurate and timely manner.
- Follow sequence of service standards as per brand guidelines.
- Prepare beverages in accordance with set standards and recipes.
- Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. Have an interest and in depth knowledge of coffee and its preparation.
- Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and Company standards.
- Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
- Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
- Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
- Ensure all administration is completed accurately and in a timely manner, including customer database cards
- Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
- Carry out additional tasks as instructed by management.
Education/Certification and Continued Education
- Certification in Food and Beverage/ Catering would be an advantage
Years of Experience
