Key Roles & Responsibilities
1. Maintenance & Technical Support
- Provide technical support for multibrand elevators, escalators, and related equipment.
- Attend and support major breakdowns, repeated callbacks, entrapments, and technically complex failures.
- Conduct detailed troubleshooting, fault diagnosis, testing, and root cause analysis.
- Support technicians and supervisors with technical guidance, troubleshooting methods, and corrective actions.
- Review equipment condition and recommend appropriate repair, replacement, or modernization solutions.
- Ensure maintenance activities are carried out in accordance with company procedures, OEM recommendations, and applicable safety requirements.
2. Repair & Corrective Maintenance
- Plan, coordinate, and monitor major repair and corrective maintenance activities.
- Identify defective components and determine suitable repair or replacement solutions.
- Prepare technical recommendations, material requirements, and repair scopes.
- Coordinate with procurement and suppliers for required spare parts and technical information.
- Verify completed repair works through testing and ensure equipment is safely returned to service.
- Monitor recurring failures and implement permanent corrective actions.
3. Modernization / Modification Execution
- Take responsibility for technical execution of elevator modernization, modification, and upgrade projects.
- Review site conditions, existing equipment, drawings, specifications, and modernization requirements.
- Prepare execution plans, material requirements, manpower requirements, and work schedules.
- Coordinate with technicians, subcontractors, suppliers, and customers during execution.
- Supervise installation, testing, commissioning, and handover activities.
- Ensure modernization works are completed safely, within the approved scope, schedule, and quality requirements.
- Prepare technical reports, testing records, and handover documentation.
4. Customer Handling & Coordination
