Senior Spa Receptionist|General Spa (AJBR)

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.

Genuine service personality, with high EQ.

Minimum 2 years of similar experience in a 5-star hospitality industry.

Bachelor’s degree in hospitality, beauty therapy or similar.

A strong command of both written and spoken English is required; additional language is an asset.

Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

Ensure achievement of business goals – Financial, Non-Financial and Initiatives.

Completion of projects on time, within budget and based on set quality standards.

Realizing cost efficiencies.

Analyzing operations and assigning resources accordingly.

Seamless Communication across all levels of the business unit.

Provide constructive feedback (on and off-the-job).

Resolve complaints and ensure adequate service recovery where needed.