Specialist, AI Agent

Executive Onboarding & Training:

• Lead onboarding sessions for executives, ensuring successful setup and adoption of AI assistants.
• Deliver personalized coaching and walkthroughs tailored to each executive's role and objectives.
• Develop quick-reference guides, playbooks, and training materials to support ongoing usage.
• Act as an advocate for AI adoption, helping leaders embed AI into their day-to-day workflows.

Troubleshooting & Service Management:

• Diagnose and resolve issues related to AI platforms, Microsoft 365 integrations, permissions, data access, and agent behaviour.
• Coordinate with engineering, platform, security, and infrastructure teams to resolve technical issues.
• Track and manage incidents through resolution while maintaining high service standards for executive stakeholders.
• Document recurring issues and implement preventive measures.

Governance & Risk Management:

• Ensure AI agent usage aligns with FAB policies, AI governance standards, data privacy requirements, and regulatory obligations.
• Promote secure and responsible AI practices among executive users.
• Support governance reviews and adoption reporting activities as required.

Success Measures:

• Executive satisfaction and adoption rates.
• Growth in active usage of executive AI agents.
• Time to resolution of support issues.
• AI onboarding completion and engagement metrics.
• Improvements in executive productivity and AI utilization.
• Compliance with AI governance and data privacy standards.

Frameworks, Boundaries, & Decision Making Authority:

• Works within FAB AI governance, data privacy, information security, access management, regulatory, and technology service-management frameworks.
• Configures and optimizes approved AI agents, prompts, and workflows within authorized platforms and access rights.
• Escalates material security, privacy, regulatory, data-access, platform, or reputational concerns to the accountable control or technology owner.
• Recommends enhancements and adoption interventions; final decisions on platform changes, production deployment, access, and governance exceptions remain with designated accountable owners.

REQUIREMENTS / QUALIFICATIONS

Education:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related discipline.xperience
• 2-4 years of experience in AI enablement, digital workplace support, technology adoption, executive support, consulting, or similar roles.
• Experience supporting senior stakeholders or executives in a fast-paced corporate environment.
• Exposure to Generative AI solutions, Microsoft Copilot, digital workplace technologies, or automation tools.

Technical Skills:

• Strong understanding of Microsoft 365, Microsoft Copilot, and Generative AI applications.
• Practical experience in prompt engineering and AI workflow optimization.
• Familiarity with agentic AI platforms, automation tools, and conversational AI technologies.
• Understanding of AI governance, responsible AI principles, and data privacy requirements.
• Competency in troubleshooting and supporting enterprise technology platforms.

Professional Skills:

• Excellent communication and presentation skills.
• Strong executive presence and stakeholder management capabilities.
• Ability to explain technical concepts in simple business language.
• Highly organized, with strong attention to detail and customer service orientation.
• Problem-solving mindset with a focus on delivering practical outcomes.

Technical Competencies:

• Microsoft 365 and Microsoft Copilot
• Generative AI and agentic AI platforms
• Prompt engineering and AI workflow optimization
• Executive AI agent configuration and support
• Enterprise technology troubleshooting and service management
• AI governance, responsible AI, data privacy, and access controls
• Adoption analytics, reporting, and continuous optimization
• Training material and playbook development

Behavioural Competencies:

• Executive presence and stakeholder partnership
• Customer focus and service excellence
• Clear communication and influencing
• Problem solving and sound judgment
• Confidentiality, accountability, and attention to detail
• Learning agility and adaptability
• Collaboration and continuous improvement
• Responsible AI mindset

Preferred / Beneficial:

• Microsoft Copilot certification.Classified: Internal\ FAB Internal
• Microsoft Certified: Power Platform Fundamentals or Azure AI Fundamentals.
• Experience with agentic AI platforms, AI assistants, or enterprise chatbot solutions.
• Experience within banking, financial services, or regulated industries.
• Exposure to change management, user adoption, or digital transformation programs.

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