Royal Services Agent

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

At Fairmont Dubai, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Royal Service Agent, your attentiveness and commitment to safe practices will facilitate enjoyable and memorable experiences for our Guests. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Respond to all incoming calls complying with Accor standards and transfer them to the appropriate destination.

Respond to all in house Guests’ requests and transmit the order to the corresponding dept for request to be treated complying with Accor standards.

Log all requests and ensure follow up on all of them within standard delay.

Log and treat wakeup call requests.

Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel.

Maintain telephone extension lists updated.

Arrange special deliveries and celebration of special occasions for our Guests.

Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.

Handle emergency line and elevators emergency alarms.

Receive and distribute faxes for Guests, apartment tenants and internal departments.

Act in accordance with the standards, conforms to the policies and procedures of Accor.

Possess full command of MFR, Opera and other Microsoft applications (necessary training will be provided).

Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.

Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.

Qualifications