SUMMARY / INTRODUCTION
The Teller delivers accurate, secure, and efficient cash-counter services while ensuring a positive customer experience. The role supports branch performance through accurate transaction processing, timely service, and high customer-service standards. It also contributes to regulatory compliance, operational controls, and the promotion of FAB products and digital banking channels.
KEY RESPONSIBILITIES
- Process cash deposits, withdrawals, cheque deposits, transfers, foreign-currency transactions, and other teller requests accurately and efficiently.
- Reconcile daily cash, valuables, vault balances, and transaction records, addressing any discrepancies promptly.
- Manage manager’s cheques, demand drafts, telegraphic transfers, clearing items, returned items, and related transactions.
- Deliver professional and efficient customer service while supporting branch service and quality targets.
- Comply with FAB policies, KYC, AML, operational-risk controls, information-security standards, and regulatory requirements.
- Identify suspicious or unusual transactions and escalate them promptly to the appropriate supervisor or manager.
- Promote FAB’s ATM, CDM, mobile, and online banking channels and support customers in adopting digital services.
Refer identified customer needs and potential product opportunities to appropriate branch or sales colleagues.
REQUIREMENTS / QUALIFICATIONS
- Required
- High school diploma or equivalent.
- Minimum of 2 years’ banking experience in a teller or cashier role.
- Strong knowledge of cash handling, teller operations, reconciliation, and transaction processing.
- Understanding of KYC, AML, fraud prevention, operational risk, and regulatory requirements.
- High level of accuracy, integrity, and attention to detail.
- Strong customer-service and communication skills.
- Ability to work effectively in a high-volume, accuracy-critical environment.
Preferred / Beneficial
- Previous experience within a retail banking branch environment.
- Familiarity with foreign-currency transactions, clearing, demand drafts, telegraphic transfers, or vault operations.
- Experience supporting branch service KPIs and identifying customer referral opportunities.
- Familiarity with digital banking channels, including ATMs, CDMs, mobile banking, and online banking.
