Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Fujairah Beach Resort
Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
Key Responsibilities:
- Consistently provide professional, friendly, and engaging service.
- Greet guests warmly and assist them throughout their dining experience.
- Take and accurately process food and beverage orders.
- Have full knowledge of menu items, ingredients, garnishes, preparation methods, and allergens.
- Have good knowledge of beverage lists, promotions, and special offers.
- Make appropriate recommendations and assist guests with menu selections.
- Serve food and beverages according to established service standards.
- Ensure tables and service areas are clean, organized, and properly set.
- Monitor guest satisfaction and respond promptly to requests and concerns.
- Process orders and payments accurately using the Point of Sale (POS) system.
- Follow all outlet policies, procedures, and service standards.
- Follow all food safety, hygiene, and sanitation requirements.
- Be familiar with the Hotel Food Safety Management System.
- Follow opening and closing procedures as assigned.
- Assist with restaurant setup and ensure the outlet is ready for service.
- Maintain cleanliness of the restaurant, service stations, and work areas.
- Communicate effectively with the Kitchen, Bar, Stewarding, and other departments.
- Support colleagues and contribute to a positive and professional team environment.
- Perform other duties as assigned by management.
Qualifications
- Previous Food & Beverage or restaurant service experience is an advantage.
- Previous Point of Sale (POS) experience is an advantage.
- Knowledge of food and beverage service standards.
- Good communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Ability to work effectively as part of a team.
- Good attention to detail and organizational skills.
- Flexible to work shifts, weekends, and public holidays as required.
- Commitment to maintaining confidentiality and adhering to ethical standards in financial practices.
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected.
Additional Information
