Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a Housekeeping Order-Taker , you’re not just supporting efficient housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Coordinate housekeeping requests: Receive, record, and follow up on guest requests, ensuring timely delivery of services and guest satisfaction.
- Maintain effective communication: Coordinate with Housekeeping, Front Office, Engineering, and other departments to ensure smooth daily operations and prompt resolution of guest requests.
- Monitor room status: Maintain accurate room status updates in the hotel system and coordinate with the Housekeeping team to ensure rooms are ready on time.
- Manage housekeeping records: Maintain accurate records of guest requests, lost and found items, maintenance issues, and daily housekeeping activities.
- Handle guest inquiries and complaints: Respond professionally to guest inquiries and concerns, ensuring timely follow-up and resolution in line with luxury service standards.
- Coordinate maintenance requests: Report room defects and maintenance issues to the Engineering team and follow up to ensure timely completion.
- Support housekeeping operations: Assist with daily assignments, room allocation updates, and communication between supervisors and room attendants to maintain operational efficiency.
- Ensure service excellence: Anticipate guest needs, maintain confidentiality, and deliver personalized service in accordance with hotel standards.
- Support inventory coordination: Monitor requests for guest amenities, linen, and housekeeping supplies, ensuring timely communication and replenishment when required
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum 2 years in a housekeeping role within a hospitality environment.
- Strong attention to detail, multitasking ability, and excellent customer service.
- Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
- Works well with other departments and staff members.
- Familiarity with property management systems (PMS) and basic computer applications.
- Able to work under pressure and meet deadlines.
- Available to work varied shifts, including nights, weekends, and holidays.
