- To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
Functional Roles and Responsibilities
- Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
- Analyse sales data to maximize sales on day to day basis
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
- Ensure that the standards of grooming, presentation and professional conduct are set and maintained
- Motivate team members to achieve shared goals and acknowledge team and individual successes
- Ensure all new starters are inducted into the department team
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
- Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
- Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
- Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,
Education/Certification and Continued Education
