Inventory Management: Receive, inspect, and verify incoming parts shipments against packing slips and invoices.
Order Fulfillment: Locate and issue parts to service technicians promptly to minimize vehicle downtime.
Customer Service: Assist retail customers and internal staff with part lookups, pricing, and availability, providing accurate information in person and over the phone.
Stocking & Organization: Organize and maintain the parts storage area, ensuring all items are labeled, shelved correctly, and easily accessible.
Ordering: Assist in placing orders with suppliers and vendors, tracking shipments, and following up on backordered items.
Returns & Warranty: Process defective parts returns and warranty claims in accordance with manufacturer and company policies.
Record Keeping: Maintain accurate inventory records using the dealership’s computer system (DMS) and perform regular cycle counts to ensure stock accuracy.
General Maintenance: Keep the parts department clean, organized, and compliant with safety standards.
Qualifications
Education: High school diploma or equivalent (GED).
Experience: Previous experience in an automotive parts department, warehouse, or inventory role is preferred but not required.
Familiarity with automotive parts and components.
Proficiency in inventory management software or Dealership Management Systems (DMS) (e.g., CDK, Reynolds & Reynolds).
Basic computer skills (Microsoft Office, email).
Physical Requirements: Ability to lift up to 50 pounds and stand for extended periods.
Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Ability to work effectively in a team environment.
Valid driver’s license with a clean driving record.
