Cluster Commercial Director, Hilton

About the job

You will be responsible for the following areas to the highest standards:

Commercial:

Develop the annual commercial strategy and budget and lead its execution through effective use of Hilton’s Commercial Focus process and relevant business intelligence tools.
Accountable for driving total revenue performance across all segments and channels while optimizing market share and cost of sale.
Partner with the Director of Operations, Revenue, Sales, Marketing and other key stakeholders to ensure commercial targets are met or exceeded across Rooms, Food & Drinks, Spa, Events and other revenue-generating departments.
Support the strategic planning of pricing and inventory management through collaboration with the centralized Revenue team.
Build and maintain strong relationships with key accounts, Hilton Worldwide Sales and business partners to create new opportunities and drive top-line results.
Monitor market trends, competitor activity and industry developments to identify strategic commercial opportunities and risks.
Actively represent the hotel in commercial reviews, area calls and stakeholder presentations including Regional and Owner updates.
Oversee and align local marketing, eCommerce and Public Relations activity with the hotel’s commercial vision in coordination with area and brand support teams.
Optimize the total commercial ecosystem across the cluster to balance individual hotel objectives with a cluster strategy with individualized deployment.

People:

Lead, coach and develop a high-performing commercial team across Sales, Conferences and Events, Marketing and Public Relations and Reservations functions.
Ensure succession planning and talent pipeline development for key commercial roles through active mentoring and performance management.
Act as a commercial role model for the hotel and wider EMEA Hilton community by sharing best practices and developing future leaders.
Establish a culture of accountability, collaboration and strategic thinking within the commercial team.
Ensure appropriate communication processes are established and superior team engagement is in place.
Be an active member of the hotel’s Executive Leadership Team, contributing to strategic direction and overall business success.

Operations: