Airport Operations Officer

Company Description

Job Description

Synopsis

Ready to take your career to new heights? Dream big, fly higher, join Etihad.

As the proud national airline of the UAE, we are committed to empowering the next generation of leaders. The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines.

The Etihad Airport Operations Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines. This hands-on training programme provides invaluable experience in airport and network operations, aircraft dispatch, and safety and security, preparing you for a future leadership role in aviation

What to expect

This three-to-four-year development programme will provide you with the skills needed for a role in airport ground operations. You’ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations.

What you’ll achieve

You will Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport.

This ensures you gain a well-rounded experience across critical areas of the operation.

Accountabilities

• Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
• Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
• Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication.
• Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests.
• Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.

Why choose Etihad?

At Etihad, we’re committed to developing the next generation of aviation leaders. With world-class training, mentorship, and on the job experience, you’ll gain the experience and skills needed to thrive in a dynamic industry.

Qualifications

• UAE National aged 19+ with a valid family book
• Have completed a minimum of a High School Diploma (accredited by the UAE Ministry of Education)
• Are fluent in English
• Have experience in a customer service position (preferred)
• Are able to work on shift-based schedules
• Can wear the Etihad uniform with pride
• Completed or permanently exempted from UAE National Service (males only)

Additional Information

Etihad is more than the UAE’s national airline - we’re shaping the future of global aviation through the next generation of Emirati talent. From our home in Abu Dhabi, we are building meaningful career pathways that empower UAE Nationals to grow, lead and make a lasting impact across our airline. As part of our Journey 2030 ambition, we’re investing in the development of future leaders who will help define the next chapter of Etihad and the aviation industry. Join us and take your place in shaping the future.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.