Training & Quality Executive

• Score catalog performance and provide structured, actionable feedback using defined quality scorecards.

• Identify root causes, recurring errors, and process bottlenecks to proactively address issues before they impact operational performance.

• Track and report key quality metrics and trends on a regular cadence to internal stakeholders.

• Closed-Loop Process Optimization:

• Analyze audit insights to immediately update and redesign training content, eliminating the gap between issue identification and training remediation.

• Own end-to-end performance improvement for partner operations by continuously aligning quality benchmarks with training initiatives.

• Partner & Customer Operations:

• Follow up with partners to gather updated menus, imagery, special offers, and campaign materials, ensuring accurate representation on the Careem app.

• Manage customer escalations in collaboration with partners to achieve prompt resolutions and maintain high customer satisfaction standards.

What you’ll need

• Strong background in training delivery, quality assurance, or partner management, preferably within quick-commerce, food delivery, or e-commerce platforms.

• Excellent communication and presentation skills, with the ability to convey complex processes clearly to diverse audiences.

• Strong analytical and problem-solving abilities to spot operational trends, perform root cause analysis, and measure training/quality impact.

• Ability to design engaging training materials, SOPs, and user-friendly job aids.

• Experience in customer success, partner success, or escalations management with a strong customer-first mindset.

• High attention to detail and proficiency in tracking metrics and working with evaluation scorecards.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.

• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

• Explore new opportunities to learn and grow every day.

• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)

• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

• Automation & Onboarding Operations

Source: Careem careers page