1. Introduction

Thank you for using topjobs.ae. We strive to provide our users with the best possible service. This Refund Policy outlines the conditions under which refunds may be issued for our services. By using our website, you agree to this Refund Policy.

2. Refund Eligibility

Refunds are issued under specific circumstances, including:

• Service Interruptions: If there are significant and prolonged service interruptions not caused by user actions.
• Technical Issues: If technical issues on our end prevent you from using our services effectively.
• Subscription Cancellation: If you cancel your subscription within the first 14 days of purchase and have not used any premium features.

3. Non-Refundable Situations

Certain conditions do not qualify for a refund, including but not limited to:

• Change of Mind: If you simply change your mind after purchasing a subscription.
• Violation of Terms: If your account is terminated due to violation of our Terms and Conditions.
• Partial Use: If you have partially used a service or feature.

4. Refund Process

To request a refund, follow these steps:

1. Contact Customer Support: Email our customer support team at [email protected] with your request and reason for the refund.
2. Provide Necessary Information: Include your account details, payment receipt, and a description of the issue.
3. Review Period: Our team will review your request and respond within 7-10 business days.
4. Approval and Processing: If approved, the refund will be processed, and the amount will be credited to your original payment method within 14 days.

5. Subscription Cancellation

• Automatic Renewal: Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing cycle.
• Cancellation Process: You can cancel your subscription through your account settings. Upon cancellation, you will retain access to premium features until the end of the current billing period.

6. Special Cases

In certain special cases, additional documentation or evidence may be required to process your refund. We reserve the right to request such documentation to verify the legitimacy of the refund request.

7. Refund Disputes

If you disagree with our decision regarding a refund, you may contact our support team for further review. Our goal is to ensure customer satisfaction, and we will make every effort to address your concerns.

8. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date at the top will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions or need further assistance, please contact us:

• Email: [email protected]

Thank you for choosing topjobs.ae. We value your business and aim to provide you with excellent service.