IT Support Engineer

Job Description

Responsibilities include, but are not limited to

•Maintain the Orders, incidents and problem management for desktop and services tickets (analysis, definition, support,

•solutions, improvement suggestion and more)

•Respond in a timely manner to services issues and requests from users within SLA

•Installation of hardware and software in computer devices and application for iOS devices

•Well organized the regular documentation for software, hardware and tools

•Hardware and software technical Asset Management (including recharging) in relevant tools

•Participating new IT roll-outs projects follow up with users

•IT tool and service consultancy to the costumers

•Resolve technical issues in a timely manner using available resources within the company

•Responsible to follow up and communicate with external service providers orders/deliveries

Skills

Qualifications

Bachelor or master's degree in computer science or related field

Additional information

•Proficiency in Windows Operating Systems, Client Software, Hardware IT equipment, MS365 for using and user support and basic Server and Network Knowledge

•Proficiency in MS365 for using and user support

•Excellent organizational and interpersonal skills, time management, ability to work under pressure, flexible to adapt with changesand enjoy working in multicultural environment

•Excellent customer service skills for either face-to-face or remote customers

•Fluent English, Arabic is a plus