Receptionist/Manager

NHS HOUSE is a premier nail salon dedicated to providing an unparalleled experience in beauty and relaxation. Our team is passionate about delivering exceptional service in a luxurious environment, ensuring every client leaves feeling pampered and rejuvenated.

Job Description:

We are seeking a highly organized and dynamic Receptionist/Manager to join our team at NHS HOUSE. This dual-role position combines front desk reception duties with managerial responsibilities, ensuring smooth operations and outstanding customer service.

Key Responsibilities:

Front Desk Reception:

- Greet clients warmly and professionally as they enter the salon.
- Schedule appointments, manage bookings, and handle cancellations efficiently.
- Answer phone calls and respond to inquiries with knowledge and courtesy.
- Maintain an organized reception area and ensure all client information is up-to-date.

Client Relations:

- Build strong relationships with clients to enhance their experience.
- Address any client concerns or feedback promptly and effectively.
- Promote salon services and products to enhance client satisfaction and retention.

Operational Management:

- Oversee daily salon operations to ensure a high standard of service.
- Coordinate with nail technicians and staff to optimize workflow and scheduling.
- Monitor inventory and assist in ordering supplies as needed.

Team Leadership:

- Support and motivate staff to deliver exceptional service.
- Assist in training new employees on salon policies and procedures.
- Foster a positive and collaborative team environment.

Qualifications:

- Previous experience in a receptionist or managerial role, preferably in the beauty or wellness industry.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in scheduling software and basic computer applications.
- Ability to multitask and thrive in a fast-paced environment.

What We Offer:

- Competitive salary with performance-based bonuses.
- Employee discounts on salon services.
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.