Techno-Commercial Engineer (ELV Engineer)

Roles & Responsibilities

Garrett Middle East is seeking a motivated Techno-Commercial Engineer with a solid background in presales and technical solutions within the security and ELV industry. The successful candidate will be responsible for supporting sales activities, providing technical expertise in metal detection and X-ray baggage scanners, and ensuring customer satisfaction by offering tailored solutions for complex projects.

Key Responsibilities:

Presales Support:

• Collaborate with the sales team to provide technical insights during the presales process.

• Prepare technical proposals, product configurations, and system designs tailored to customer needs.

• Conduct technical presentations, demonstrations, and workshops for clients and stakeholders.

• Liaise with product teams to stay updated on the latest innovations and features in Garrett’s metal detection and security products.

Technical Expertise:

• Provide expert knowledge of metal detection systems, X-ray baggage scanners, and other Garrett security products.

• Configure and optimize solutions for various environments, ensuring seamless integration into existing security infrastructure.

• Troubleshoot technical issues and offer effective solutions to clients both remotely and on-site.

• Stay up to date with advancements in ELV systems and integrate them into solutions when applicable.

Project Management & Coordination:

• Oversee project implementations from a technical perspective, ensuring timelines and quality standards are met.

• Work closely with the engineering and installation teams to ensure smooth delivery of solutions.

• Prepare and review project documentation, including technical specifications, drawings, and system layouts.

Customer Relationship Management:

• Build and maintain strong relationships with key clients by providing excellent technical support and post-sales services.

• Act as a technical advisor to clients, ensuring that their needs are met with the best possible solutions.

• Provide after-sales support, including system upgrades, training, and troubleshooting.

Market Analysis & Business Development:

• Identify and evaluate new business opportunities within the Middle East region,

particularly in security projects involving ELV systems, metal detectors, and X-ray scanners.

• Analyze market trends and competitor activities to enhance Garrett’s product offerings and positioning.

• Assist in drafting commercial proposals that align technical solutions with client budget constraints and project needs.

Desired Candidate Profile

Qualifications & Skills:

• Bachelor’s degree in electrical engineering, Electronics, or a related technical

field.

• 3-5 years of experience in presales and technical roles, preferably within the

security industry (ELV, metal detection, X-ray baggage scanners).

• Strong understanding of ELV systems and their integration with security

technologies.

• Excellent communication and presentation skills to convey complex technical

concepts to non-technical stakeholders.

• Strong problem-solving skills with the ability to manage multiple projects

simultaneously.

• Proficiency in AutoCAD or other design software is a plus.

• Fluency in English (Arabic is a plus).